Frequently Asked Questions

1. What is a log file?
2. Where are my log files?
3. Can WMS Log Analyzer run on a Macintosh or on Unix?
4. Which log file formats can WMS Log Analyzer handle?
5. How does the WMS Log Analyzer determine users' countries?
6. Can WMS Log Analyzer join more than one log file in a report?
7. Does WMS Log Analyzer need to be installed on my Web server?

What is a log file?

A log file is a list that is kept by your Web server which details all the files it was requested to send and whether it was able to send them successfully. When a visitor clicks a link to your Web site, the visitor's browser sends a request to your Web server and your Web server sends the page back to the visitor's browser. Since a single HTML page can include many graphics and other associated files, a single page view can result in several entries in the log file.

WMS Log Analyzer uses the information in the log file to analyze your Web site traffic.

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Where are my log files?

Your Web administrator or hosting company should be able to tell you where your log files are located. You will need to enter this information in WMS Log Analyzer when you set up a new profile.

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Can WMS Log Analyzer run on a Macintosh or on Unix?

No, WMS Log Analyzer can only run on Windows 95, 98, ME, NT4, 2000 and XP.

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Which log file formats an WMS Log Analyzer handle?

WMS Log Analyzer supports log files of the W3C Windows Media Services format and exported files in the CSV format.

How does the WMS Log Analyzer determine users' countries?

If a log file contains IP address of user's host the program determines user's country using the IP to country geolocation database. If the log file contains already resolved IP address (domain name) the program determines country by the top-level domain. In most cases log files contain unresolved IP addresses. Determining country by IP using the geolocation database is more accurate than using domain names.

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Can WMS Log Analyzer join more than one log file in a report?

Yes.

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Does WMS Log Analyzer need to be installed on my Web server?

No, it is not necessary.

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Please send us an email support @ exacttrend . com if you have a question not answered in this FAQ.