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Support Overview

Technical Support

If you have a technical question or problem, Please provide the following information while you e-mail us: Name of product and edition, OS version, if you are a licensed customer, please inform your Order reference number or your registration e-mail.

Please read FAQ before submitting a question.

Please feel free to post your comments about our log analyzers and our services here.

Suggestions

You're welcome to submit any questions, suggestions and comments about our log analyzers! Please let us know what you would like to see in the future versions here please.

Frequently Asked Questions

Users of our products usually ask a lot of the same questions. You might just find your answer in our frequently asked questions section.

Supported log file formats

Online Help

Lost Registration Key

If you did not receive or lost your license key, please, fill in a Key Request Form.

Technical support may be acquired by e-mail. Please contact us at support @ exacttrend . com. If you are a registered user, please include your registration name and order number in the e-mail.

Note: It is our policy to answer all customer e-mail requests within one business day. So if you have not received the answer within this time, please use our Feedback page to report it.

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